Privacy Policy

1. Introduction

Astra Production ("we", "us", "our", or "Company") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access or use our website, mobile applications, and services, including movie listings, ticket bookings, events, awards, and payment processing (collectively, the "Platform").

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information including but not limited to:

• Full name
• Email address
• Mobile number
• Account credentials
• Profile details
• Ticket bookings and order history
• Event registrations
• Payment transaction details (processed via Razorpay)
• Customer support communications

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

• IP address
• Browser and device details
• Operating system
• Usage behavior (pages visited, clicks, session duration)
• Location data (city/state level only)
• Cookies and tracking technologies

2.3 Third-Party Information

We may receive information from:

• Payment gateways (Razorpay)
• Analytics providers
• SMS/OTP service providers
• Cloud infrastructure partners

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Process ticket bookings and event registrations
• Handle payments securely
• Send confirmations, notifications, and alerts
• Provide customer support
• Improve platform performance and features
• Prevent fraud and unauthorized access
• Comply with legal and regulatory requirements
• Send promotional content (with consent)

4. Information Sharing & Disclosure

4.1 Service Providers

We may share your information with trusted third-party partners including:

• Payment processors (Razorpay)
• Cloud hosting providers
• Analytics tools
• SMS/OTP service providers
• Customer support platforms

4.2 Legal Obligations

We may disclose information if required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect rights, safety, or property
• Prevent fraud or misuse

4.3 No Sale of Data

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We implement industry-standard security practices including:

• SSL/TLS encryption
• Secure authentication systems
• Access controls
• PCI-DSS compliant payment handling
• Regular security reviews

However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request erasure of your data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for data processing at any time

Requests can be made via contact details below.

7. Cookies & Tracking

We use cookies for:

• Authentication and security
• Session management
• Analytics and performance
• Personalization and marketing (with consent)

You may control cookies via browser settings. For more details, see our Cookie Policy.

8. Children's Privacy

Our Platform is not intended for users under 13 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected such information, we will promptly delete it.

9. Data Retention

We retain personal information as follows:

• Account data: Retained until account deletion + 90 days
• Transaction records: Retained for 7 years (legal compliance)
• Cookies: Based on browser settings

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

11. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use means acceptance of updates.