Refund & Cancellation Policy

1. Overview

At Astra Production, we strive to ensure complete customer satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds may be issued for ticket purchases and event bookings made through our platform.

All payments are processed securely through Razorpay, our authorized payment gateway partner. Refund processing times are subject to Razorpay's policies and your bank's processing timelines.

2. Refund Eligibility

Refunds are ONLY available in the following circumstances:

3. Cancellation Timeline

4. Technical Glitches & Payment Errors

If you experience any technical issues during booking, you are entitled to a full refund. This includes:

• Double payment: Amount debited twice for single booking
• Failed booking: Payment successful but ticket not confirmed
• System errors: Website/app malfunction during transaction
• Payment gateway issues: Transaction errors from Razorpay

To claim refund for technical issues, please provide:

• Transaction ID / Order ID
• Screenshot of payment confirmation
• Date and time of transaction
• Description of the issue

5. Event Cancellation by Organizer

If an event is cancelled by Astra Production or the event organizer:

• Full refund will be processed within 7-10 business days
• Refund will be credited to the original payment method
• No additional charges or deductions will apply
• Customers will be notified via email and SMS

6. Event Postponement

If an event is postponed to a different date:

• Tickets remain valid for the new date
• If the new date is not convenient, a full refund may be requested within 7 days of postponement announcement
• Refund request must be submitted via our support channels

7. Refund Processing

7.1 Processing Timeline

Note: Actual timelines may vary based on your bank's processing time. If refund is not received within 15 business days, please contact our support team.

7.2 Refund Method

Refunds will be processed to the original payment method used during purchase. We do not process refunds to alternative accounts or payment methods.

8. How to Request a Refund

To request a refund (within eligible timeframe), please follow these steps:

1. Log in to your account at astraproduction.com
2. Navigate to "My Tickets" in your account dashboard
3. Select the ticket you wish to cancel
4. Click "Request Refund" and select a reason
5. Submit your request - You will receive a confirmation email

Alternatively, contact us directly:

9. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank. Chargebacks initiated without prior communication may result in:

• Account suspension pending investigation
• Delay in refund processing
• Potential denial of future services

For billing disputes, email billing@astraproduction.com with your order details, and we will resolve it within 48 hours.

10. Force Majeure

In cases of force majeure (natural disasters, government restrictions, pandemic-related cancellations, etc.), Astra Production will:

• Attempt to reschedule the event where possible
• Offer full refunds if rescheduling is not feasible
• Provide credit vouchers for future events (optional)

11. Delivery & Fulfillment

For ticket purchases:

• E-Tickets: Delivered instantly via email upon successful payment
• SMS Confirmation: Sent immediately after booking
• Account Dashboard: Tickets available for download immediately

If you do not receive your e-ticket within 15 minutes of payment, please check your spam folder or contact support.

12. Contact Information

For all refund-related queries, please contact:

13. Policy Updates

Astra Production reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.